Support
Every ResidenceKit app, one inbox.
Email co@llaps.digital. Tell us which app you are using and what you expected to happen — that is usually enough to work out the rest.
Before you write
A few things answer themselves faster than we can reply:
- Data missing on a second device. These apps sync through your own iCloud account. Check that both devices are signed in to the same Apple Account and that iCloud Drive is on for the app.
- Everything works offline. If a screen is empty without a connection, that is a bug worth reporting — the apps are built to run without a network.
- Removing ads. Where an app offers a Remove Ads subscription, it is managed in your Apple Account, not by us. Settings › your name › Subscriptions.
Where your data lives
In your own iCloud account and on your own devices. We operate no servers that hold your records, which also means we cannot recover data for you — if you delete something, it is gone unless your own iCloud backup still has it.
Each app states this in full in its privacy policy, linked from that app's page.
Reporting a security issue
Email co@llaps.digital with the details and please give us a chance to fix it before publishing.